Disclosure Statement

Financial Advice Provider (FAP)

Disclosure Statement
Prepared on 8 March 2022

Our contact details:
Full Name: Pinnacle Life Limited
Trading Name: Pinnacle Life
Post: PO Box 1471, Auckland 1140
Principal Place of Business: Level 6, 2-6 Crowhurst Street (20 Kent Street)
Newmarket, Auckland 1023

Phone: 0800 22 22 23

Email: ask@pinnaclelife.co.nz

It's important that you read this information– it provides information about Pinnacle Life advice and financial advisers. It should help you decide whether the services offered by Pinnacle Life are suitable for you.

Pinnacle Life holds a Financial Advice Provider (FAP) licence issued by the Financial Markets Authority (FMA) under section 398 of the Financial Markets Conduct Act 2013. The Financial Advice Provider licence means we can provide financial advice services. 

Our advisers are our nominated representatives. We take responsibility for the financial advice services provided by our nominated representatives and for the advice given via our digital advice platform relating to our products and services.  We exercise care, diligence and skill in providing financial adviser services to you.

Pinnacle Life holds a Financial Institution (FI) licence (effective from 31 March 2025) issued by the Financial Markets Authority (FMA) under section 398 of the Financial Markets Conduct Act 2013. The Financial Institutions licence ensures that licensed insurers like, Pinnacle Life, comply with the fair conduct principle when providing services to consumers.  

Pinnacle Life is registered on the Financial Service Providers Register. You can check our status on the register at www.fspr.govt.nz

The Reserve Bank of New Zealand (RBNZ) regulates which businesses can operate as insurers in New Zealand. Pinnacle Life holds an insurance licence issued by the Reserve Bank of New Zealand (RBNZ) under the Insurance (Prudential Supervision) Act 2010. 

Pinnacle Life provides financial adviser services through our nominated representatives for Pinnacle Life Insurance Products. These services relate to the following insurance products:

• Life Insurance
• Critical Illness (Trauma) Insurance
• Income Protection Insurance
• Total & Permanent Disability Insurance

We will discuss and agree on what kind and how much advice you need – whether it be no advice, product-specific advice, or personalised advice tailored to your circumstances. You might get advice through our websites, Digital Advice tool or in conjunction with one of our nominated representatives.

We cannot provide advice on any insurance products of other providers. You will need to consult with your existing provider or an independent adviser if you need advice on insurance products offered by other providers. 

Pinnacle Life and our nominated representatives have duties under the Financial Markets Conduct Act relating to the provision of advice. We must:

• Meet the standards of competence, knowledge and skill as set out in the Code of Professional Conduct for Financial Advice Services (designed to ensure that we have the expertise needed to provide you with advice).
• Give priority to your interests by taking all reasonable steps to ensure our interests do not materially influence our advice.
• Exercise care, diligence and skill when providing you with advice.
• Meet the standards of ethical behaviour, conduct and client care set out in the Code of Professional Conduct for Financial Advice Services (designed to ensure you receive valuable and suitable advice from us).

This is only a summary of the duties that we have. More information is available by contacting us or visiting the Financial Markets Authority website at www.fma.govt.nz

We do not charge fees or other amounts for the financial advice provided to you about our insurance products. 

Our nominated representatives are remunerated by way of salary and do not receive any commissions or material incentives for providing you with financial advice.

Our nominated representatives may receive an incentive if you choose to take out a policy with us, provided they also adhere to our conduct standards.

To ensure our nominated representatives prioritise your interests, we follow an advice process that ensures recommendations are made on the basis of understanding and being suitable for your goals and circumstances. 

The customer interactions of our nominated representatives are subject to regular quality assurance checks to ensure we meet our internal quality and conduct standards.

Our goal is to provide our customers with the highest level of service we can, but there may be a time when you might encounter a problem or have a concern. If this happens, please let us know immediately. You can contact us by calling one of our Customer Service Representatives on 0800 22 22 23 or emailing us at ask@pinnaclelife.co.nz

In many cases, your issue will be resolved straight away by our customer service team. However, if they can't resolve the issue, our Customer Service Manager will take on your case personally.

Alternatively, you are welcome to put your concern in writing. We will undertake a thorough investigation and work with you to try and resolve the issue. If we can't find a way to resolve it, you can contact the Insurance and Financial Services Ombudsman (IFSO), who may be able to help.

The IFSO is a free, independent service for resolving insurance and financial disputes. Pinnacle Life is a member of the IFSO. There is helpful information about the IFSO, and their role in complaint resolution, on their website www.ifso.nz.

IFSO contact details:
Post: P O Box 10 845, Wellington 6143
Physical Address: Level 2, Solnet House, 70 The Terrace Wellington 6143
Phone: 0800 888 202
Email: info@ifso.nz